The benchmark that has been the highlight of our surveys has always been the willingness of our customers to recommend Aatrix to others.
96.4% of Aatrix customers said they would recommend the Aatrix eFile Service to a friend or colleague.
The primary customers of the Aatrix filing service are small businesses. 99% of the customers who responded to the 2024 survey had 1,000 or fewer employees.
More than 60% filed more than one type of year-end form.
To further understand our customer’s experience during the filing process, we asked the following questions:
- 95% agreed that the Aatrix eFile Service worked well with their Payroll/Accounting software.
- 93% agreed that the eFile prices are affordable.
- 97% agreed that the Aatrix Support team was helpful.
- 98% agreed the W-2 process was easy to understand.
- 99% agreed that their Employees received their W-2s in a timely fashion.
- 98% agreed the 1099 process was easy to understand.
- 98% agreed that their Recipients (Vendors) received their 1099s in a timely fashion.
- 93% agreed the 1095 ACA process was easy to understand.
- 97% agreed that their Employees received their ACA 1095s in a timely fashion.
On behalf of the Aatrix staff, thank you for sharing this valuable information with us. If you could not complete the survey earlier, click here to share your thoughts with us.
