Seasonal Customer Support Specialist

Description

We are searching for a talented individual to join our team as a seasonal Customer Support Specialist. This is a seasonal position from December to February. Here at Aatrix we strive to create innovative payroll software and eFiling solutions for thousands of customers all across the U.S. We are a growing company and would love to have you be part of our team!

The Customer Support Specialist will be a member of the Forms department and reports to the Forms Department Manager. You will be responsible for providing technical assistance related to our payroll reporting and eFiling software. Using your excellent customer service skills, you will answer queries, troubleshoot customer issues, and address user problems quickly and professionally. Aatrix will provide all necessary training to the elected candidate. The working hours will be 8am-5pm, Monday through Friday.

Responsibilities:

• Provide technical support via telephone, email, and chat
• Troubleshoot issues using remote support software
• Identify symptoms, patterns, and solutions for upcoming technology challenges
• Communicate user challenges and software updates across multiple departments
• Input technical issues into bug tracking software
• Maintain the customer support portal
• Improve existing software programs through evaluating objectives and reviewing proposed changes

To be successful, you'll need the following:

• 2 + years of Customer Support experience (preferred)
• Great attention to detail
• Excellent problem-solving capabilities
• Effective communication skills
• Proficient computer skills
• Basic knowledge of database structures such as fields, tables, database objects, etc.
• Experience working with payroll forms is preferred but not required

You may be asked to extend regular hours depending on the team workload. 

Aatrix Software, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Aatrix Software, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Aatrix Software, Inc. expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Aatrix Software, Inc.’s employees to perform their job duties may result in discipline up to and including discharge.