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When using the eFile Solution for ROE filing, the information from the payroll software will get pushed to the eFile Forms. If the information is not generating correctly on the ROE forms, make sure that the payroll items are set up correctly using the standard method.
Once verified that the payroll items are set up in the standard method, but are still not generating correctly on the form, please contact the payroll software support to see why this information is not being pushed to the Aatrix forms as expected.
Note: If you are processing a T4 or T5018 and incorrect information is populating into your Preparer, please contact your payroll software support.