Correcting "Error: Aatrix folder missing from Documents."

FAQ: How do I correct the error, "Aatrix folder missing from Documents."?

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Question: How do I correct the error, "Aatrix folder missing from Documents."?

Answer: The Aatrix Top Pay/Ultimate/Paycheck folder in your Documents folder contains your company information and Tax Tables along with other items necessary to run the program. 

NOTE: If you choose to install a new folder to your Documents folder, you will not be able to access your company information. 

    • If the Aatrix folder has been moved from Documents, it will need to be moved back.
    • If you cannot find the folder, contact support at 701-746-6017 or by email at support@aatrix.com for assistance.



Related Pages:







AATRIX eFile Website
http://efile.aatrix.com


Aatrix Support (Mac)

Available Mondays through Fridays from 8:00am - 5:00pm  CST
Phone: 1-701-746-6017
Fax: 1-701-746-4393
Email: support@aatrix.com

Aatrix Live Chat
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