Error Messages

Read about the common error messages and how to troubleshoot and correct them.

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Correcting "Error: The application may be damaged." »

FAQ: How do I correct the error, "The application may be damaged when opening after installing program on new computer."?

Correcting "Error: Power PC Applications are not supported" »

FAQ: How do I correct the error, "Power PC applications are not supported."?

Correcting "Error: Aatrix folder missing from Documents" »

FAQ: How do I correct the error, "Aatrix folder missing from Documents."?

Correcting "Error: Aatrix Updater missing." »

FAQ: How do I correct the error, "Aatrix Updater missing."?

Correcting "Error: Aatrix Updater is missing a tool." »

FAQ: How do I correct the error, "Aatrix Updater is missing a tool."?

Correcting "Error: -43 Aatrix TaxBase.tax missing" »

FAQ: How do I correct the error, "-43 Aatrix TaxBase.tax missing."?

Correcting "Error: -199" »

FAQ: How do I correct the error "-199" on an employee?

Correcting "Error: This Employee has been encrypted with a different Customer Number." »

FAQ: How do I correct the error, "This Employee has been encrypted with a different Customer Number."?

Correcting "Error: No Records Exported." when posting Liability Payments »

FAQ: When posting my liability payments, I receive a message "No Records were exported." How do I correct this?

Correcting "Error: Out of Balance" »

FAQ: How do I correct the error message "Out of Balance" when posting my payroll?

Correcting "Error: Company Information is invalid." »

FAQ: How do I correct the error, "Company Information is invalid." when processing Print & Mail reports?

Correcting "Error: Please Locate Quickbooks" when posting Payroll »

FAQ: When I post my payroll a box opens up asking me to "Please Locate Quickbooks". What do I do?

Correcting "Error: EIN does not match the company in Quickbooks" »

FAQ: When posting payroll I get a message "The EIN does not match the company in Quickbooks". How do I fix that so I can post my payroll?

Correcting "Error: State Wages are greater than State Withholding" »

FAQ: How do I correct "Error: State Wages are greater than State Withholding" when processing W-2's?

Correcting "Error: PayrollAddlRes is missing from your Document folder" on OS Sierra »

FAQ: How do I correct the error, "PayrollAddlRes is missing from your Documents folder." on OS Sierra?

Correcting Error: "Forms Engine Failure Error" on OS Sierra »

FAQ: How do I correct the error, "Forms Engine Failure" on OS Sierra?

Correcting Error: Employees no longer in alphabetical order. »

FAQ: I have updated my computer to Mac OSX High Sierra, 10.13 or to OSX Mojave 10.14 and my employees are no longer in alphabetical order. How do I get them back in alphabetical order?

Correcting "Error: Your Tax Table Registration Code is expired or invalid." »

FAQ: How do I correct the error, "Your Tax Table Registration Code is expired or invalid" after entering new code?

Correcting eFile Upload Error »

FAQ: What do I do when I get "Upload Error Non OK HTTP Response" ?




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http://efile.aatrix.com


Aatrix Support (Mac)

Available Mondays through Fridays from 8:00am - 5:00pm  CST
Phone: 1-701-746-6017
Fax: 1-701-746-4393
Email: support@aatrix.com

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