Support

Contact us for any concern regarding our products and services. We'd be happy to help you out!

Knowledgebase (FAQ's) »

Our Knowledgebase/FAQ Section is divided into 2 Main Categories to help everyone efficiently: Windows and Mac Users.
 

    • The Windows Section has two main subcategories pertaining to North America Users: U.S. and Canada. Subcategories under each country directly pertains to software FAQ's and procedures.
       
    • The Mac Section has subcategories directly pertaining to software FAQ's and procedures.



Webcast Sign-up (Windows) »

In keeping with Aatrix's continuing commitment to provide the best technical support available, we have added the ability for you to attend timely webcasts covering topics from Start-up, State Payroll Reporting, Year-end Procedures and more. This is available for the following partners:

    • Abila MIP
    • Acclivity: AccountEdge
    • Sage BusinessWorks
    • Sage 100 Contractor
    • Sage 100 ERP
    • Sage 300 Construction and Real Estate 
    • Sage 300 ERP
    • Sage 300 ERP Online
    • Sage 300 Trade Specialty
    • Sage BusinessWorks

Sign up today!




Documentation (Mac Only) »

Aatrix Top Pay® / Ultimate Payroll® / Payroll Reports® / PayCheck®

For Startup Guides, Updates, and more, go to this page.

 



Support Services (Mac Only)

Are you new to payroll, working with more than one company, or simply want the flexibility to be able to get service when you need it most? Aatix offers a variety of one-on-one support plans to fit your needs. Each level provides the flexibility and convenience you need to maximize your business efficiency.

Plans

Purchasing an Aatrix Support Plan will allow you access to our Aatrix Care system with a searchable knowledge base and a searchable QuickTime help knowledge base.


Annual Support Plans


  • Silver
  • $99 / year
  • Mac Support
  • 60 minutes of Phone Support (Valued at $40)
  • 2 E-mail Questions(Valued at $30)
  • Access to Online Aatrix Care System (Valued at $100)
  • Savings of $101+
  • Call us to SUBSCRIBE!
  • Gold
  • $159 / year
  • Mac Support
  • 90 minutes of Phone Support (Valued at $80)
  • 5 E-mail Questions (Valued at $75)
  • Access to Online Aatrix Care System (Valued at $100)
  • Savings of $156+
  • Call us to SUBSCRIBE!
  • Platinum
  • $199 / year
  • Mac Support
  • 120 minutes of Phone Support (Valued at $120)
  • 10 E-mail Questions (Valued at $150)
  • Access to Online Aatrix Care System (Valued at $100)
  • Savings of $211+
  • Call us to SUBSCRIBE!
  • Unlimited
  • $995 / year
  • Mac Support
  • Unlimited minutes of Phone Support (Valued at $1200+)
  • 10 E-mail Questions (Valued at $150)
  • Access to Online Aatrix Care System (Valued at $100)
  • Savings of $455++
  • Call us to SUBSCRIBE!

Prepaid Support Plans


  • Plan #1
  • $90.00
  • Mac Phone Support
  • 30 minutes (Valued at $3.00 per minute)
  • Savings of $30.00
  • Call us to SUBSCRIBE!
 
  • Plan #2
  • $165.00
  • Mac Phone Support
  • 60 minutes (Valued at $2.75 per minute)
  • Savings of $30.00
  • Call us to SUBSCRIBE!
 
  • Plan #3
  • $225.00
  • Mac Phone Support
  • 90 minutes (Valued at $2.50 per minute)
  • Savings of $135.00
  • Call us to SUBSCRIBE!

Support Fees (without a plan):
 

Phone Support: $40 for the First 10 minutes + $4 each additional minute

E-mail: $15 each question



Search Our Knowledgebase


AATRIX eFile Website
http://efile.aatrix.com


Aatrix Support (Windows)

 Available Mondays through Fridays from 8:00am - 5:00pm CST
Phone: 1-701-746-6814
Fax: 1-701-746-4393 
Email: helpme@aatrix.com

Aatrix Support (MAC)

Available Mondays through Fridays from 8:00am - 5:00pm  CST
Phone: 1-701-746-6017
Fax: 1-701-746-4393
Email: support@aatrix.com

Aatrix Live Chat Support