Support Services

Contact us for any concern regarding our products and services. We'd be happy to help you out!

Aatrix Windows Support

Mondays through Fridays from 8:00am - 5:00pm CDT

Phone: 701-746-6814

Fax: 701-746-4393

Email: helpme@aatrix.com

Aatrix Mac Support

Mondays through Fridays from 8:00am - 5:00pm  CDT

Phone: 701-746-6017

Fax: 701-746-4393

Email: macsupport@aatrix.com

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Aatrix Live Chat Support

Knowledgebase (FAQ's) »

Our Knowledgebase/FAQ Section is divided into 2 Main Categories to help everyone efficiently: Windows and Mac Users.

Windows

The Windows Section has two main subcategories pertaining to North America Users: U.S. and Canada. Subcategories under each country directly pertains to software FAQ's and procedures.

Mac

The Mac Section has subcategories directly pertaining to software FAQ's and procedures.

Search Our Knowledgebase

Webcast Sign-up

Windows

In keeping with Aatrix's continuing commitment to provide the best technical support available, we have added the ability for you to attend timely webcasts covering topics from Start-up, State Payroll Reporting, Year-end Procedures and more.

Documentation

Mac Only

Aatrix Top Pay® / Ultimate Payroll® / Payroll Reports® / PayCheck®

For Startup Guides, Updates, and more, go to this page.

Support Services

Mac Only

Are you new to payroll, working with more than one company, or simply want the flexibility to be able to get service when you need it most? Aatix offers a variety of one-on-one support plans to fit your needs. Each level provides the flexibility and convenience you need to maximize your business efficiency.

Mac Payroll Support Plans

Purchasing an Aatrix Support Plan will allow you access to our Aatrix Care system with a searchable knowledge base and a searchable QuickTime help knowledge base.

Annual Support Plans

Silver

$99 / year

Mac Support

60 minutes of Phone Support
(Valued at $40)

2 E-mail Questions (Valued at $30)

Access to Online Aatrix Care System (Valued at $100)

Savings of $101+

Gold

$159 / year

Mac Support

90 minutes of Phone Support
(Valued at $80)

5 E-mail Questions (Valued at $75)

Access to Online Aatrix Care System (Valued at $100)

Savings of $156+

Platinum

$199 / year

Mac Support

120 minutes of Phone Support
(Valued at $120)

10 E-mail Questions (Valued at $150)

Access to Online Aatrix Care System (Valued at $100)

Savings of $211+

Unlimited

$995 / year

Mac Support

Unlimited minutes of Phone Support
(Valued at $1200+)

10 E-mail Questions (Valued at $150)

Access to Online Aatrix Care System (Valued at $100)

Savings of $455+

Prepaid Support Plans

Plan #1

$90.00

Mac Phone Support

30 minutes (Valued at $3.00 per minute)

Savings of $30.00

Plan #2

$165.00

Mac Phone Support

60 minutes (Valued at $2.75 per minute)

Savings of $30.00

Plan #3

$225.00

Mac Phone Support

90 minutes (Valued at $2.50 per minute)

Savings of $135.00

Support Fees (without a plan):

Phone Support: $40 for the First 10 minutes + $4 each additional minute

Email: $15 each question