technical lead, Quality

Location: Grand Forks, ND

Build Your Future With Sovos.

If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape.

At Sovos, we're dedicated to more than just solving compliance challenges – we're committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities.
Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we!

Don’t worry if you don't check all the boxes – apply anyway! We're focused on hiring the right people, not just the "right" resume. It's not about what you've done elsewhere; it's all about what you're capable of doing here.

The Work You Will Do:

The Tech Lead, Quality manages the Quality Assurance (QA) team. The Tech Lead, Quality will oversee the activity of the quality assurance department and staff, developing, implementing, and maintaining a system of quality and reliability testing for the organization's products and/or development processes.

More specifically, you will focus on three major areas.

Quality Assurance:

  • Develops, implements, and manages processes to ensure that products meet required specifications for quality, function, and reliability prior to delivery. Ensures that test plans and scenarios fully exercise every aspect of the product.
  • Creates and contributes to creating test plans, test cases, test scenarios, and test data for use during the testing phases of the software development lifecycle for new and existing software systems/products.
  • Confer with representatives of critical material, service, and component vendors to obtain information related to vendor quality standards.
  • Maintain and develop Standard Operating Procedures (SOPs) as required by using proprietary and external software.
  • Identifies and analyzes issues, bugs, defects, and other problems. Document and coordinate issue identification and resolution between clients, customers, and the development team.
  • Identifies and sets appropriate quality standards and parameters for products.
  • Maintain compliance with federal, state, local, and organizational laws, regulations, guidelines, and policies.
  • Ensures full test coverage for assigned deliverables.
  • Defines standards, methods, and procedures for test automation.
  • Analyzing and developing solutions to problems.
  • Managing various projects, work, technical support, etc.
  • Create and update product documentation for use by the support team, QA Team, Development, and partners.

Release Management:

  • Manage the entire release process from beginning to end. Release coordination of executables. Plan the release of project deliverables and release life cycle. Schedule, plan, and control the software development and delivery process.
  • Communicate the project-related tasks, such as plans, timelines, requirements, etc., between different teams.
  • Search and report product release dependencies throughout projects.
  • Adhere to change management policies per SOC requirements.

Project Management:

  • Strategize and prioritize product requirements to communicate the requirements effectively and create target versions for development and QA.
  • Work with the Support Manager and VP of Partner Relations to prioritize and determine issues, enhancements, and priority of development work and QA team.

What We Ask From You:

  • Proficient in analytical problem-solving with acute attention to detail, adept at identifying and resolving complex issues efficiently. Demonstrates strong time management skills, effectively prioritizing tasks and meeting deadlines to ensure timely project completion. Additionally, possesses excellent verbal and written communication skills, enabling clear and concise interaction with colleagues and stakeholders.
  • Experience with tools used for data validation and comparison.
  • Focus on and demonstrate the ability for continuous process improvement.
  • Experience triaging and root-causing software bugs.
  • Experience developing detailed test plans and writing tests.
  • Three to five years of experience in a related field is required, with supervisory experience.
  • A bachelor’s degree in business, engineering, or a field related to the products being developed; or equivalent experience.
  • Due to client contractual obligations, the successful candidate will be asked to clear a background check and drug test upon hire.

What Does Sovos Offer You?

The tools to enhance your life - because we want you to enjoy your life outside of work and inside!

  • Flexible Time-Off
  • Bi-Weekly Meeting Free Days!
  • Mentoring Programs
  • Globally recognized Training and Development programs
  • Comprehensive Wellness Benefits

Sovos is an equal-opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees.  We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law.  At Sovos, all employees are encouraged to bring their whole selves to work.

Company Background

Sovos is a global provider of tax, compliance and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence. Purpose-built for always-on compliance capabilities, our scalable IT-driven solutions meet the demands of an evolving and complex global regulatory landscape. Sovos’ cloud-based software platform provides an unparalleled level of integration with business applications and government compliance processes.
More than 100,000 customers in 100+ countries – including half the Fortune 500 – trust Sovos for their compliance needs. Sovos annually processes more than three billion transactions across 19,000 global tax jurisdictions. Bolstered by a robust partner program more than 400 strong, Sovos brings to bear an unrivaled global network for companies across industries and geographies. Founded in 1979, Sovos has operations across the Americas and Europe, and is owned by Hg and TA Associates. For
more information visit and follow us on LinkedIn and Twitter.

Aatrix Software, LLC., a Sovos Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Aatrix Software, LLC. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Aatrix Software, LLC. expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Aatrix Software, LLC.’s employees to perform their job duties may result in discipline up to and including discharge.