Thank You For Your Participation: Preliminary results of Aatrix’s annual customer survey 

Thank You For Your Participation: Preliminary Results of Aatrix’s Annual Customer Survey

Apr 28, 2023

Annual eFile Customer Survey

Following another successful year-end filing season during which the Aatrix eFile Center processed millions of W-2s, 1099s, and 1095 (ACA) forms, Aatrix conducted its annual eFile customer survey. Customers were sent a short survey to help Aatrix evaluate their performance and our customers' satisfaction. This was the 15th annual survey, and once again, the results demonstrated that our customers are very satisfied with the performance of our eFiling solution.

Early Results Regarding Customer Satisfaction

The first set of questions are designed to determine the overall satisfaction of our customers with the eFiling process.

Aatrix is integrated into over 60 of the leading payroll and accounting solutions in the US.

Aatrix eFile Service Works Well With My Payroll/Accounting Software

Just over 95% of respondents agreed that the Aatrix eFile service worked well with their payroll solution.

Aatrix continues to be among the lowest-cost complete W-2/1099/1095 eFile services in America.

Aatrix eFile Prices Are Affordable

94% of respondents agreed that the eFile service fees are affordable.

One of the most compelling indicators of customer satisfaction is whether customers are willing to recommend the service to fellow employers. In the 15 years we have conducted this survey, our recommendation rate has never been lower than 93%.

How Likely Are You To Recommend Aatrix To A Friend Or Colleague?

96% of respondents said they would recommend the Aatrix eFile Service to others.

Early Results Regarding W-2, 1099, And 1095 Solution Performance

One of the key features of the Aatrix solution is that it is easy to understand and simple to use. We asked the same question for our primary year-end products to ascertain if our customers agree that the Aatrix eFile Solution is easy to understand.

98% of respondents agreed that “The W-2 process was easy to understand”.

98% of respondents agreed that “The 1099 process was easy to understand”.

96% of respondents agreed that “The 1095 (ACA) process was easy to understand”.

Additional results will be available when the survey is closed. Thank you to all who have responded to our survey. Your opinion matters to us and allows us to continually improve our products every year.

You still have time to qualify for the gift card giveaway. Just respond to the email that was sent on April 13th or click here to take this short survey by Friday, May 5th.





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Federal (1)
EEO-1 (3)
Millennials (2)
SOC2 (4)
eFiling Thresholds (3)
Form 941 (3)
Payroll Tax (5)
SOC3 (2)
IRS Regulations (1)
Biometrics (1)
1095-C (4)
Federal Taxes (1)
workplace dynamics (2)
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IRS 7200 Form (1)
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Aatrix Software, Inc. (5)
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Electronic W-2 (1)
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Future (1)
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Ultimate PayrollACA ComplianceWindowsVirtual CurrencyIRS Form 941irstaxtipEmployee Tax Creditswork from homePaypalemployeesAatrix SoftwareEconomic Security ActTUGMedical LeaveHRIRS Form 941 ChangesIRS NoticeSOC3Technology CompaniesChild Tax CreditCorrectionseFiling ThresholdsIRS Tax FormscovidTax PaymentsInfrastructurePayroll SoftwarePayrollStandard Mileage Rateminimum wageSage 300 CREeFiling1099-KAssessmentTIN Matching Servicespayroll reporting changesFraudHIPAAinterest ratesTax Identification Number VerificationSafe eFilingFamilies First Coronavirus Response ActInitiativesunemploymentSage Solutions ProviderEmployee TravelSage Summit 2015TIN MatchingIRS 1099 NEC FormCryptocurrencyRetirement Contribution LimitsSolutionsVenmoCP2100Electronic W-2Tax Return1099Student Loan ReliefPayroll ComplianceSMBsIRS Form 7200Social Security Wage BaseAatrix Software, Inc.Employee DocumentationWorkplace Efficiencies1099 NECPayroll TaxesAmerican Rescue PlanFutureDependent CareSecurityFamily Medical Leave ActCA Pay Data ReportSageemployee retentionvaccineSecure eFilingHSA1094-C1099-PATRTaxAwards1095IRS 941 FormTax Identification NumberGrowthHFSA941-XOEM PayrollMillennialsPayroll Tax RatesW-22020 IRS Form W-2Small BusinessACA ReportingovertimeTravel During CovidCloudindependent contractorsB-NoticePTO Payoutw-4I-99411099-Gcyber attackse-FilingPayroll ReportingBiometricsReportingDeposit SchedulePayroll ReportsQuarterly ReportsHuman ResourceACAe-Fileremote officeIRS RegulationsIRS FormsACA 1095 C&B requirements1099 GPayroll Tax FormsAccounting Solutions Providerexempt employeeCV MagazineIRS Form W-21095-BAccountant ShortageCoronavirus AidBusiness TravelLabor ShortagePayroll Tax ReportingFederalPaid LeaveCompany Of The YearMedicare Taxemployee classificationInflationeFileSUTAPayroll SolutionPenalties & FinesTravel ExpensesSocial Security Number Verification940WithholdingNew Hire ReportingAatrixCOVID-19Gig EconomyIRS Notice 931Affordable Care ActCIO ReviewPer DiemIRSIRS Form 1099Paycheck Protection Program1094-BIRS Form 941 & 940 changesNew LogoIRS Form 1099 NECTop 50workplace dynamicsPaymentsSOC2FormsIRS Form W-3CForm 941ReviewACA eFilingEmployee Retention Credit1095-CState Payroll Reportsnonexempt employeeStaffIRS 7200 FormEEO-1Sick LeaveTop 10ACA e-filing1099-INTRebrandingEFTPSIRS 7200 Tax FormHelpful HintsFUTASolutionCertified Payroll ReportsSage Summit 2014FMLAFederal TaxesThe Families First Coronavirus Response ActTechnologyState FMLACV Technology Innovator AwardsFilingYear-End DeadlinesFederal Payroll ReportsSage SolutionsSocial Security Tax DeferralSocial Security WithholdingTop SoftwareSSA1099-MISCSage SummitTop 100SponsorshipEnterpriseImprovementsPayroll TaxStateMacPaycardRecruiting & RetentionPaycheckCoronavirusSSA NoticePayroll Tax ReliefReportsSUICIOTaxesTax FreeAatrix eFileCompliance1099 TIN MatchingEmployee BenefitsInnovationWeb FormsPayroll Tax NoticeAccounting Solutions


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