Thank You For Your Participation: Preliminary results of Aatrix’s annual customer survey 

Thank You For Your Participation: Preliminary Results of Aatrix’s Annual Customer Survey

Apr 28, 2023

Annual eFile Customer Survey

Following another successful year-end filing season during which the Aatrix eFile Center processed millions of W-2s, 1099s, and 1095 (ACA) forms, Aatrix conducted its annual eFile customer survey. Customers were sent a short survey to help Aatrix evaluate their performance and our customers' satisfaction. This was the 15th annual survey, and once again, the results demonstrated that our customers are very satisfied with the performance of our eFiling solution.

Early Results Regarding Customer Satisfaction

The first set of questions are designed to determine the overall satisfaction of our customers with the eFiling process.

Aatrix is integrated into over 60 of the leading payroll and accounting solutions in the US.

Aatrix eFile Service Works Well With My Payroll/Accounting Software

Just over 95% of respondents agreed that the Aatrix eFile service worked well with their payroll solution.

Aatrix continues to be among the lowest-cost complete W-2/1099/1095 eFile services in America.

Aatrix eFile Prices Are Affordable

94% of respondents agreed that the eFile service fees are affordable.

One of the most compelling indicators of customer satisfaction is whether customers are willing to recommend the service to fellow employers. In the 15 years we have conducted this survey, our recommendation rate has never been lower than 93%.

How Likely Are You To Recommend Aatrix To A Friend Or Colleague?

96% of respondents said they would recommend the Aatrix eFile Service to others.

Early Results Regarding W-2, 1099, And 1095 Solution Performance

One of the key features of the Aatrix solution is that it is easy to understand and simple to use. We asked the same question for our primary year-end products to ascertain if our customers agree that the Aatrix eFile Solution is easy to understand.

98% of respondents agreed that “The W-2 process was easy to understand”.

98% of respondents agreed that “The 1099 process was easy to understand”.

96% of respondents agreed that “The 1095 (ACA) process was easy to understand”.

Additional results will be available when the survey is closed. Thank you to all who have responded to our survey. Your opinion matters to us and allows us to continually improve our products every year.

You still have time to qualify for the gift card giveaway. Just respond to the email that was sent on April 13th or click here to take this short survey by Friday, May 5th.





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Growth (1)
vaccine (2)
Technology Companies (2)
Paycheck (2)
HFSA (1)
HSA (1)
Travel During Covid (1)
State (1)
Staff (1)
Employee Benefits (1)
Infrastructure (1)
SOC2 (4)
Dependent Care (1)
Virtual Currency (1)
eFiling Thresholds (3)
Top 50 (1)
FUTA (1)
Sick Leave (2)
IRS Forms (1)
Employee Documentation (2)
employee retention (4)
covid (2)
independent contractors (1)
Paycheck Protection Program (1)
Solution (3)
eFiling (3)
Federal Payroll Reports (2)
CIO Review (3)
CV Technology Innovator Awards (1)
IRS Notice 931 (1)
IRS Form 7200 (1)
Payroll Software (7)
PTO Payout (1)
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941-X (1)
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IRS 941 Form (2)
CP2100 (6)
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1099 (12)
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SUI (1)
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eFile (6)
Forms (1)
1095-C (4)
The Families First Coronavirus Response Act (1)
IRS 1099 NEC Form (2)
Initiatives (1)
1099-G (5)
CV Magazine (1)
ACA (8)
COVID-19 (8)
Inflation (1)
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Tag Cloud

2020 IRS Form W-2Aatrix eFileLabor ShortageTravel During CovidCoronavirus1099-INTPaycheck Protection ProgramDeposit Schedule1099Payroll Tax NoticeCloudvaccineTop SoftwareIRS Form 941PayrollEEO-11095-CHSASUTAHRSage Summit 2014Accounting Solutions ProviderACA Compliance1094-BCryptocurrencyemployee classificationTravel ExpensesImprovementsStudent Loan Relief940remote officePTO PayoutTIN MatchingAssessmentSocial Security Number VerificationFamily Medical Leave ActIRS RegulationsStandard Mileage Ratee-FileCIORetirement Contribution LimitsPayroll TaxesCP2100OEM Payroll941-XHuman ResourceeFiling ThresholdsAwardsindependent contractorsSOC3FUTAAmerican Rescue Plancyber attacksSocial Security Tax DeferralYear-End DeadlinesPayroll SoftwareThe Families First Coronavirus Response ActFederalForm 941Tax FreeQuarterly Reportsw-4IRS Form 941 ChangesFederal TaxesTechnologyemployee retentionACA eFilingeFileinterest rates1099-GInflation1094-C1099 GSage 300 CREAatrix Software, Inc.Economic Security ActSage Summit 2015Dependent CareirstaxtipNew Hire ReportingAccounting SolutionsEmployee BenefitsPaycardCV MagazineTIN Matching Services1099 NECFMLAVenmoSecure eFilingCompliancePayroll ReportingSecurityW-2PaycheckTax Identification NumberRecruiting & RetentionCA Pay Data ReportInnovationAffordable Care ActIRS Form W-3CTop 100Medicare TaxInitiativesChild Tax CreditB-NoticeIRS NoticePayroll ComplianceVirtual Currencye-FilingSage SolutionsIRSAccountant ShortageStaffIRS Form 941 & 940 changesSponsorshipIRS Notice 931InfrastructureSmall Businesswork from homeFormsI-9CIO ReviewIRS 7200 FormIRS Tax FormsTax ReturnBiometricsState FMLAHFSAUltimate PayrollFraudEmployee Tax CreditsPayroll Tax ReportingIRS Form W-2PaypalFamilies First Coronavirus Response ActMacMillennialsCV Technology Innovator AwardsGig Economyunemployment1099 TIN MatchingEFTPSFilingSageBusiness TravelSSA NoticeTaxPayroll TaxeFiling941COVID-19Payroll SolutionSocial Security Wage Baseminimum wageTop 50SOC2EnterpriseTechnology CompaniesCoronavirus Aid1095-BWithholdingACA e-filingTax Paymentspayroll reporting changesemployeesPaymentsTaxesEmployee Retention CreditRebrandingACA ReportingGrowthCorrectionsEmployee TravelHelpful HintsIRS 941 FormReportsFederal Payroll ReportsSSAAatrix SoftwareHIPAAPayroll Tax RatesReviewPaid LeaveSolutionState Payroll ReportsElectronic W-2Employee DocumentationSage SummitSocial Security WithholdingWorkplace EfficienciesTUGSMBscovidIRS FormsSolutionsWindowsIRS 1099 NEC FormPayroll Tax Formsworkplace dynamicsWeb FormsSafe eFilingPer DiemSage Solutions ProviderIRS Form 10991099-KAatrixIRS 7200 Tax FormPenalties & Fines1099-MISCIRS Form 7200ReportingPayroll Tax ReliefSick LeaveIRS Form 1099 NEC1099-PATRCompany Of The Yearexempt employeeTop 101095nonexempt employeeSUIFutureovertimePayroll ReportsCertified Payroll ReportsStateACANew LogoMedical LeaveACA 1095 C&B requirementsTax Identification Number Verification


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